Software Support

Information related to software configuration, installation, & repair.

Categories (1)

Microsoft OneDrive

Information for using Microsoft OneDrive for file storage, sharing, and backup.

Articles (36)

Pinned Article Troubleshooting Common Zoom Issues

A list of the most common issues when conducting Zoom calls and how to correct them

Access Campus Computers with Microsoft Remote Desktop (Mac)

Instructions for how to connect and use SLU PCs remotely.

Access Campus Computers with Microsoft Remote Desktop (Windows)

Instructions for how to connect and use SLU PCs remotely.

Accessing Fathom 2

The statistics software Fathom 2 is accessible to students on their personal computers when run from the N:\apps network drive. The student or staff member must be connected to slu-wifi, our wired network, or SLU VPN, if off-campus.

Available Software for Lab/Classroom Computers

A list of software that is available for use on the public lab and classroom computers across campus.

Available Software for Personal Devices

A list of software that the university offers to be installed on personal devices.

Available Software for University Computers/Devices

A list of software installed by default on university-owned office computers, along with software that is available to be installed on request.

Changing Display Modes for Multiple Displays

Instructions for how to make your second monitor display as either the same or different than your first monitor.

ChemDraw Installation

ChemDraw Prime 19.1 is available for free to all students and faculty through our Site License with PerkinElmer Informatics and Cambridge Software. In addition to your personal copy, it's installed on the Windows 10 classroom and lab computers and the virtual SLU Windows Desktop (desktop.stlawu.edu).

Download Software for Classes

This article explains how to access and download software required by faculty for classes.

How to backup and restore bookmarks in Chrome

Instructions for how to save and restore bookmarks in Google Chrome.

How to backup and restore bookmarks in Firefox

Instructions for how to save and restore Bookmarks in Firefox.

How to change the audio device in Windows

Instructions to change the audio device in Windows 10

How to create a shortcut to a website in Windows

Instructions for how to put a shortcut to any website onto your desktop in Windows

How to find the Computer Name in Windows 10

How to find the name of a computer in Windows 10.

How to give permission to view a shared calendar in Outlook

Instructions for how to let a person view a shared or individual calendar within Outlook

How to install Adobe applications through the Adobe Creative Cloud app

Instructions for how to install Adobe applications through the Creative Cloud app.

How to Migrate Contacts from your SLU Account to Gmail

Instructions for how to move contacts from your SLU account onto another account.

How to Migrate Secret Keys in Kleopatra

How to migrate keys necessary for decryption in Kleopatra software.

How to open a shared calendar in Outlook.

Instructions for opening a shared calendar in Outlook.

How to remove notifications in Google Chrome.

If you are experiencing odd pop-ups or ads in Chrome, this article will teach you how to remove them.

How to turn off "Working Offline" in Outlook for Windows

Instructions for how to make your inbox update again if it say it is working offline.

How To Use Sapling Learning Software

Instructions for how to access Sapling if you are having trouble.

How to use the User State Migration Tool in Software Center

Instructions for both backing up and restoring data from Software Center after an association has been set in SCCM.

Install Mathematica

Mathematica is available for students to install on their personal computers. Their access will end when they graduate or leave the University. The current version of Mathematica will also be available to students in any of the public computer labs.

Install Microsoft Office 365 Applications for Mac and Windows

This article explains how to install Microsoft Office 365 applications (e.g. Word, Excel and PowerPoint) for Mac and Windows computers.

Install Minitab 19.2020.1

This is a tutorial on how to install Minitab 18 for Windows. You can also run the virtual desktop environment if you would like to not install Minitab on your personal computer or if you have a Mac.

Install Minitab Express

This is a tutorial on how to install Minitab Express for Windows and Mac. You can also use the SLU Virtual Desktop if you don't want to install Minitab Express on your personal computer.

Install Software for Class on your Personal Computer

A list of software available for students and faculty to install on their personal devices.

JAMF Pro Self Service Tutorial

JAMF Pro Self Service is available on St. Lawrence University owned Mac devices. JAMF Pro Self Service can be used to install new software which the university owns and is licensed to distribute on campus. A helpful analogy is to think of Self Service as St. Lawrence University's version of the Apple App Store.

Maple Installation

This article describes how to download and license Maple on Windows and Mac.

Microsoft Software Center Tutorial

Software Center is a part the System Center Configuration Manager (SCCM) that is installed on most St. Lawrence University desktops and laptops running Microsoft Windows. Software Center shows software that has been installed, is available for install, as well as any Microsoft Updates that are required. In-place operating system upgrades and new operating deployments can also be made available through Software Center.

Recommended Windows Antivirus Software

This article gives recommendations for anti-virus protection on Windows computers.

Windows Lab and Classroom Software List

The following software will be available on all Lab and Classroom computers running Windows 7 during the Spring 2017 Semester. Please contact Sam Fuller (sfuller@stlawu.edu) or the ODY Service Desk (helpdesk@stlawu.edu) x5770 if you have any questions.