 Software Support

A list of the most common issues when conducting Zoom calls and how to correct them

Instructions for how to connect and use SLU PCs remotely.

Instructions for how to connect and use SLU PCs remotely.

The statistics software Fathom 2 is accessible to students on their personal computers when run from the N:\apps network drive. The student or staff member must be connected to slu-wifi, our wired network, or GlobalProtect VPN, if off-campus.

A list of software that is available for use on the public lab and classroom computers across campus.

A list of software that the university offers to be installed on personal devices.

A list of software installed by default on university-owned office computers, along with software that is available to be installed on request.

This article contains instructions for how to change which applications your computer will use as the default to open files in Windows 11.

Instructions for how to make your second monitor display as either the same or different than your first monitor.

ChemDraw Prime 19.1 is available for free to all students and faculty through our Site License with PerkinElmer Informatics and Cambridge Software. In addition to your personal copy, it's installed on the Windows 10 classroom and lab computers and the virtual SLU Windows Desktop (desktop.stlawu.edu).

This article contains links to instructions for clearing the browser cache in popular browser software. Clearing the browser cache may improve performance of malfunctioning websites.

This article explains how to access and download software required by faculty for classes.

Some apps downloaded and installed from the Internet could adversely affect your Mac. Gatekeeper helps protect your Mac from such apps. Read this article to learn about Gatekeeper and its options.

Instructions for how to save and restore bookmarks in Google Chrome.

Instructions for how to save and restore Bookmarks in Firefox.

Instructions to change the audio device in Windows 10

Instructions for how to put a shortcut to any website onto your desktop in Windows

This article gives instructions for how to change your settings in Firefox to use legacy TLS settings. Only do this if you have been instructed to do so.

How to find the name of a computer in Windows 10.

Instructions for how to install Adobe applications through the Creative Cloud app.

Instructions for how to move contacts from your SLU account onto another account.

How to migrate keys necessary for decryption in Kleopatra software.

If you are experiencing odd pop-ups or ads in Chrome, this article will teach you how to remove them.

This article provides instructions for how to set up Python on your personal computer for use in Computer Science classes.

Instructions for how to make your inbox update again if it say it is working offline.

Instructions for how to access Sapling if you are having trouble.

Instructions for both backing up and restoring data from Software Center after an association has been set in SCCM.

Mathematica is available for students to install on their personal computers. Their access will end when they graduate or leave the University. The current version of Mathematica will also be available to students in any of the public computer labs.

This article explains how to install Microsoft Office 365 applications (e.g. Word, Excel and PowerPoint) for Mac and Windows computers. It also shows you where to use the Web versions of office on Chromebook.

This is a tutorial on how to install Minitab for Windows. Mac users can run Minitab from remote.stlawu.edu as part of the Windows 10 Lab virtual desktop or as a Remote App.

This is a tutorial on how to install Minitab Express for Windows and Mac. You can also use the SLU Virtual Desktop if you don't want to install Minitab Express on your personal computer.

A list of software available for students and faculty to install on their personal devices.

This article explains how to install java to use with CROA software on internet explorer.

JAMF Pro Self Service is available on St. Lawrence University owned Mac devices. JAMF Pro Self Service can be used to install new software which the university owns and is licensed to distribute on campus. A helpful analogy is to think of Self Service as St. Lawrence University's version of the Apple App Store.

Software Center is a part the System Center Configuration Manager (SCCM) that is installed on most St. Lawrence University desktops and laptops running Microsoft Windows. Software Center shows software that has been installed, is available for install, as well as any Microsoft Updates that are required. In-place operating system upgrades and new operating deployments can also be made available through Software Center.

This article gives recommendations for anti-virus protection on Windows computers.

Instructions for how to disable DNS over HTTPS in Mozilla Firefox.

This article links to official Microsoft Documentation for finding and recovering saved or unsaved files.

This article explains how to bypass the 0x0 sign-in error on Office for Mac.

If your windows updates seem to be getting stuck because of "windows defender" you can always update windows defender manually to bypass this issue.

The following software will be available on all Lab and Classroom computers running Windows 7 during the Spring 2017 Semester. Please contact Sam Fuller (sfuller@stlawu.edu) or the ODY Service Desk (helpdesk@stlawu.edu) x5770 if you have any questions.