Service Catalog

Categories (13)

Access, Accounts & Passwords

Information about SLU network accounts, and gaining access to University systems.
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Departmental Services

Services provided by IT that are specific to individual departments.
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Network and Wireless

Wireless, Cable and Network Jacks, VPN.
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Classroom, Lab, & Event Support

For all classroom EMERGENCIES, please call the ODY Service Desk at extension 5770, or (315) 229-5770.
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Teaching and Learning

Educational Technologists collaborates with faculty to support the integration of technology in teaching, learning, and scholarship. We connect learning objectives with tools that foster advanced digital fluency, and partner with faculty in the design, planning, instruction, and assessment of digital projects to enrich the student experience in face-to-face, and online learning environments.

The technologist(s) are eager to meet with faculty and to explore new technologies and strategies to best support teaching and learning. We offer workshops, access to resources, and personal consultations to assist the campus community to find the best solution to fit course learning goals.
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Computers, Devices, & Hardware Support

Click here for help with a broken device, to borrow hardware/equipment, or to request a move of technology equipment.
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Software Support

Services related to software consultation, configuration, installation, & repair.
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Email, Calendar, and Phone

• Email & Calendar
• Phone & Voicemail
• Collaboration tools
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Print, Scan, Copy, and Fax

IT supports the printing, copying, and scanning needs on campus by providing and supporting the public copier units that are housed across campus, as well as the smaller departmental printers and fax machines. Our goal is ensure that copiers and printers are available and operational as often as possible, and to respond quickly and effectively to issues related to these devices by leveraging partnerships with our vendors as well as providing in-person support. The three types of printing devices that IT will support are copiers, departmental printers, and departmental fax machines.
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Administrative Applications

The core systems or applications that support business processes at SLU.

Some of the supported systems include, but aren't limited to Colleague, Saints (SLU) Portal, APR 2.0, Report Manager, CROA, EMS, Residence, Advocate, SLUWire, NYAlert (Everbridge), ImageNow, TMA, Kronos, GLOAD, the Raiser's Edge, or SAINTS Legacy System
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Web Support

• Directory updates
• Report broken links
• Web form assistance
• Website updates/changes (Content Management)
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Projects

Find information and services related to new, large-scale University projects that involve IT resources.
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Registrar Services

Online services offered by the University Registrar's Office
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Services (2)

Apply to work at the IT Help Desk!

This is where you can apply to become a student worker at the IT Help Desk.

Quickly Submit a Ticket