Service Catalog

Categories (2)

Services (64)

Administrative Applications

The core systems or applications that support business processes at SLU.

Some of the supported systems include, but aren't limited to Colleague, Saints (SLU) Portal, Self Service (APR 2.0), Report Manager, CROA, EMS, Residence, Advocate, SLUWire, NYAlert (Everbridge), Slate,TMA, Kronos, GLOAD, the Raiser's Edge, Pitney Bowes or SAINTS Legacy System
Web Applications (Course Evaluations,Door Code Generator and Instructional Resources)

Administrative Rights Request

Submit this form when being prompted for admin rights for software and programs.

Apply to work at the IT Help Desk!

This is where you can apply to become a student worker at the IT Help Desk.

Backups & Recovery Disks

Information about backing up your data and having a recovery plan.

Bewkes 107 Display Issue

Use this form to report issues with the display in Bewkes 107

Borrow (Loan) Technology Equipment

Submit a request to borrow technology equipment.

Calendar

Microsoft Exchange provides an integrated calendar service along with email.

Campus Emergency Phones

Used to report issues with emergency phones located across campus (Yellow/Blue/Red call boxes etc.).

Canvas

Canvas is our campus Learning Management System or LMS to support teaching and learning.

Classroom - Student Response Technologies

Add an interactive component to your class with iClicker, TurningPoint, Poll Everywhere or wireless quiz buzzers.

Classroom Emergency

Report problems with classroom technology.

Classroom Enhancement Proposal

If you are seeking a potential upgrade to an existing classroom or teaching space, please fill out this form.

Compromised Accounts/Phishing

If you suspect that your network account has been compromised, change your network password immediately.

Computer Labs Software

View software available for lab and classroom computers

Conference Bridge Phone

Information about requesting a conference bridge phone.

Distribution Groups and Listserv

Request access or support for distribution groups and listserv.

Ed-Tech Consultation and Instruction

Use this form to contact Educational Technologies staff with questions or to request a technology consultation.

Electronic Waste Disposal

St. Lawrence University will work with our partners to properly dispose of electronic waste.

Email

All Outlook Email, including your SLU account and department/shared accounts.

EMS: Request Room Configuration Changes

Request room configuration changes that need to be updated in EMS and Colleague

Event Support (Faculty/Staff)

Event support at St. Lawrence is managed by the Dining Services department.

Event Support (Students)

Please visit Student Activities to schedule your student event.

Exchange Online Migration

Faculty and staff email has moved to exchange online.
Please submit a ticket noting of any and all items throughout this process that might be relevant for documentation and to help us work through any issues with our process.

Exchange Student Setup

International and Intercultural Studies use only

Hardware Support

Services related to hardware installation, & repair.

High Performance Computing

Computer Science and Biology department's shared high performance compute cluster.

Library System Support

Get support for problems using library systems.

MFA (Multi-Factor Authentication)

Multi-Factor Authentication is a method for adding additional security to your St. Lawrence accounts.
If you are experiencing difficulty with Multi-Factor Authentication (MFA), please submit a ticket here.

Microsoft One Drive

Microsoft OneDrive is a personal document library intended for storing and organizing your documents and other files

Microsoft Teams

Teams is a collaboration and communication tool by Microsoft

Network Drives

Including P Drive, T Drive, S Drive etc.

New Employee Network Drive Access

Request network drive access for new employees in your department.
Including P Drive, T Drive, S Drive etc.

New Employee Phone Extension/Office Assignment

Provide information needed for new employees in your department.

Non-IT Teaching and Learning Resources

Digital Scholarship, Language Resource Center, PQRC, Word Studio

Office Technology Move or Setup

Submit a request to have office technology (phone, computer, monitor, etc.) set up or moved from one location to another.

Ordering Supplies for SLU Public Printing Copiers and Printers

Information about ordering and receiving supplies for SLU Public Printing copiers and printers.
Waste Toner Cartridge, Staples, Paper

Password Set/Reset

Set or reset your SLU Network password.

Phone and Voicemail

Office phone and voicemail requests

Print Boss

PrintBoss is the software used to capture and print text files generated while processing vouchers, checks, and stubs.

Printer and Copier Repair

Request service or repair of a university printer or copier.

Printing, Scanning, Copying, and Fax Support

Request assistance with printing, scanning, faxing, or copying.

Provision Parent Plus Loan

Financial Aid use only

Purchasing New Technology

Information about purchasing additional computers with startup funds.

Qualtrics

Web forms and surveys for academic research.

Removing Malware

Information about Malware and removing it from your computer.

Reporting

CROA, SSRS (Report Manager), Synoptix

RStudio

Code editor, debugging tools, and visualizations for R.

Safety and Security Employee Access

Used by Safety and Security to request access rights for employees

Scratch Drive Configuration

This drive is used by the arts and music departments for projects.

Sierra Data File Request

Request that IT generate a Sierra Data File

SLU Devices

Connect smart devices to the SLU Network.
Please submit one request per device.

Software Support

Services related to software consultation, configuration, installation, & repair.

SSTE Security Modification

Business Office use only

Request Self Service Time Entry Access or Approver Status

Vector Training

Vector Solutions Training Portal

VPN (Virtual Private Network)

Information about connecting to campus resources from off campus using VPN (Virtual Private Network).

Website

Request help with managing content for St. Lawrence University websites in Drupal.
• Directory updates
• Report broken links
• Web form assistance
• Website updates/changes (Content Management)

Wireless Internet

Information about connecting to SLU wireless networks.

WordPress

Faculty, staff, and students may create a customizable web presence for courses, research, or scholarship.

Zoom for Web Conferencing

Zoom is available to all St. Lawrence faculty, staff and students for hosting web conferences. To host a meeting, sign in with your St. Lawrence email address and network password at https://stlawu.zoom.us

General Request

If you are unable to find the service you are looking for please submit your request here.