Knowledge Base

Categories (15)

Colleague in the Cloud

Articles related to using the new interfaces associated with the Colleague Migration to the Cloud.

Service Request System Self-Help

Articles related to managing your service requests.

Access, Accounts & Passwords

Information about SLU network accounts, and gaining access to University systems.

Academic Tools & Resources

Learn how to access and utilize various resources such as Canvas, Qualtrics, Mathematica and other academic tools.

Network and Wireless

Wireless, Cable and Network Jacks, VPN.

Computer Devices & Hardware Support

Assistance with a broken device, to borrow hardware/equipment, or to request a move of technology equipment.

Software Support

Information related to software configuration, installation, & repair.

Email, Calendar & Phone

• Email & Calendar
• Phone & Voicemail
• Collaboration tools

Print, Fax, Scan, Copy & Mail

Information related to printing, faxing, scanning, copying & mailing.

Administrative Applications

Information related to the core systems & applications that support business processes at SLU.

Website Support

Web content management.


Policy and Administrative Procedures

Student Employment

Information regarding student employee positions that work in IT related fields.

Cybersecurity Awareness

Articles with helpful tips on how to keep yourself safe online.

Articles (20)

Add Device to ClearPass

ClearPass allows devices to communicate via AirPlay on an enterprise network (i.e., St. Lawrence's Wi-Fi).

Colleague Links

New URLs for Colleague in the Ellucian Managed Cloud

Current Notices and Outages

A page for information and outages related to campus resources and technology

Extract audio from video in VLC

This article explains how to extract the audio from a video file using VLC.

Frequently Asked Technology Questions for CAs

A guide for CAs on the most common questions they receive from their residents about technology.

Getting Started with Goosechase

Create custom photo and video scavenger hunts played through an app on smartphones, tablets, and other mobile devices.

Getting Started with Gradescope

Save time grading paper-based assignments. Gradescope supports worksheets, quizzes/exams, and papers. Students upload handwritten assignments ("scanned" with cell phone camera) to be graded. Grade with a rubric that can be created/changed as you work through submissions.

How to Change Your Desktop Background

The default background on your computer serves its purpose, but it is certainly more fun to add your own personal touch. After all, you are the one who will be staring at the screen all day.

Internet Service Providers - Access for remote work

This page provides information about high speed internet options to support remote learning.

Lecture Recording

Faculty with Licensed Zoom account can record to the cloud. These recordings can then be shared with your class.

Recommended Computers for new St. Lawrence Students

Information for incoming students about what type of computer to purchase for classes while attending St. Lawrence University.

Scheduled Maintenance Windows for SLU Systems

St. Lawrence University's IT services are scheduled for regular maintenance occur during the 3rd week each month (Monday-Friday 1:00 AM - 5:00 AM).

Sharing a folder in Panopto

Allow colleagues or students to upload media to a shared folder in Panopto.

Sharing video and other large files

Faculty, staff, and students can mitigate bandwidth issues, data caps, and other storage limitations by following these recommendations for files larger than 50MB.

SLU Wireless Certificate Update: August 2022

This article explains the August 2022 wireless certificate renewal that will occur on SLU's campus.

Using Panopto Capture

Panopto Capture is a web based alternative to downloading and installing the Panopto Recorder.

Where to view Cable TV at St. Lawrence

This article gives a summary of where on campus you can watch cable TV and which streaming services IT recommends for personal use if you want to subscribe yourself.