Knowledge Base

Categories (12)

Service Request System Self-Help

Articles related to managing your service requests.

Access, Accounts & Passwords

Information about SLU network accounts, and gaining access to University systems.

Academic Tools & Resources

Learn how to access and utilize various resources such as Sakai, Qualtrics, Mathematica and other academic tools.

Network, Wireless, & TV

Wireless, Cable and Network Jacks, VPN, Virtual Desktop.

Computer Devices & Hardware Support

Assistance with a broken device, to borrow hardware/equipment, or to request a move of technology equipment.

Software Support

Information related to software configuration, installation, & repair.

Email, Calendar & Phone

• Email & Calendar
• Phone & Voicemail
• Collaboration tools

Print, Fax, Scan, Copy & Mail

Information related to printing, faxing, scanning, copying & mailing.

Administrative Applications

Information related to the core systems & applications that support business processes at SLU.

Website Support

Web content management.


Policy and Administrative Procedures

Articles (9)

Extract audio from video in VLC

This article explains how to extract the audio from a video file using VLC.

Getting Started with Gradescope

Save time grading paper-based assignments. Gradescope supports worksheets, quizzes/exams, and papers. Students upload handwritten assignments ("scanned" with cell phone camera) to be graded. Grade with a rubric that can be created/changed as you work through submissions.

How to Change Your Desktop Background

The default background on your computer serves its purpose, but it is certainly more fun to add your own personal touch. After all, you are the one who will be staring at the screen all day.

Internet Service Providers - Access for remote work

This page provides information about high speed internet options to support remote learning.

Lecture Recording

Faculty with Licensed Zoom account can record to the cloud. These recordings can then be shared with your class.

Sharing a folder in Panopto

Allow colleagues or students to upload media to a shared folder in Panopto.

Sharing video and other large files

Faculty, staff, and students can mitigate bandwidth issues, data caps, and other storage limitations by following these recommendations for files larger than 50MB.

Using Panopto Capture

Panopto Capture is a web based alternative to downloading and installing the Panopto Recorder.