Knowledge Base

Categories (13)

Articles related to managing your service requests.

Information about SLU network accounts, and gaining access to University systems.

Learn how to access and utilize various resources such as Sakai, Qualtrics, Mathematica and other academic tools.

Wireless, Cable and Network Jacks, VPN.

Assistance with a broken device, to borrow hardware/equipment, or to request a move of technology equipment.

Information related to software configuration, installation, & repair.

• Email & Calendar
• Phone & Voicemail
• Collaboration tools

Information related to printing, faxing, scanning, copying & mailing.

Information related to the core systems & applications that support business processes at SLU.

Web content management.

Policy and Administrative Procedures

Information regarding student employee positions that work in IT related fields.

Articles (19)

Add Device to ClearPass

ClearPass allows devices to communicate via AirPlay on an enterprise network (i.e., St. Lawrence's Wi-Fi).

Current Notices and Outages

A page for information and outages related to campus resources and technology

Extract audio from video in VLC

This article explains how to extract the audio from a video file using VLC.

Getting Started with Goosechase

Create custom photo and video scavenger hunts played through an app on smartphones, tablets, and other mobile devices.

Getting Started with Gradescope

Save time grading paper-based assignments. Gradescope supports worksheets, quizzes/exams, and papers. Students upload handwritten assignments ("scanned" with cell phone camera) to be graded. Grade with a rubric that can be created/changed as you work through submissions.

Getting Started with iClicker Cloud and iClicker Reef

Students participate using mobile devices or computers (remotely or in class) or iClicker remotes (in class only). iClicker Cloud is the instructor application. iClicker Reef is the student application.

How to Change Your Desktop Background

The default background on your computer serves its purpose, but it is certainly more fun to add your own personal touch. After all, you are the one who will be staring at the screen all day.

Installing the Coverified App

This article explains how to install and login to the Coverified app for Covid-19 contact tracing and testing status on your mobile device.

Internet Service Providers - Access for remote work

This page provides information about high speed internet options to support remote learning.

Lecture Recording

Faculty with Licensed Zoom account can record to the cloud. These recordings can then be shared with your class.

Recommended Computers for new St. Lawrence Students

Information for incoming students about what type of computer to purchase for classes while attending St. Lawrence University.

Scheduled Maintenance Windows for SLU Systems

St. Lawrence University's IT services are scheduled for regular maintenance occur during the 3rd week each month (Monday-Friday 1:00 AM - 5:00 AM).

Sharing a folder in Panopto

Allow colleagues or students to upload media to a shared folder in Panopto.

Sharing video and other large files

Faculty, staff, and students can mitigate bandwidth issues, data caps, and other storage limitations by following these recommendations for files larger than 50MB.

SLU Wireless Certificate Update: August 2021

This article explains the August 2021 wireless certificate renewal that will occur on SLU's campus.

Using Panopto Capture

Panopto Capture is a web based alternative to downloading and installing the Panopto Recorder.