Information Technology

Covid-19 Support Resources

Updates:

  • 4/2/20:
    • Faculty: A new article has been created with guidelines and tips for giving tests online. For more information, please click HERE.
    • Students: A new article has been created with some ways to prepare your computer to take tests in Sakai. For more information, please click HERE.
  • 3/30/20: 
    • What is Zoom-bombing? With regards to recent news stories about third-parties entering Zoom meetings without permission, we highly encourage checking your Zoom security settings. For more information, please click HERE.
    • Many internet service providers are offering free trial periods during the pandemic. For more information about setting up internet at home, please click HERE.
    • To those who are new to conducting Zoom meetings, a list of best practices and advice has been created. For more information, please click HERE.

Faculty/Staff Resources:

Student Resources:

Zoom:
  

How can we help you?

Submit a Setup/Request Ticket
If you need something new or changed (drive rights, access to software, etc), find the proper form for your request here.
Submit a Problem Ticket
If you are having a problem, you can submit a brief ticket for help here.
 

ODY Service Desk

Remote Support Hours:

  • Monday - Friday: 8:00 AM - 5:00 PM
  • Please note that during this time the library will be closed to the public. IT is available to help via Phone or Service Request. 

Phone:

  • (315) 229-5770