Adding a Generic Email Account to Outlook

For Windows

  1. Select the File tab
  2. Click Account Settings in the drop-down menu
  3. Click Account Settings
  4. Click New...
  5. Enter the email address of the generic (shared) account in the email address field
  6. Click Connect
  7. If the computer is on the St. Lawrence University Domain, you may leave the User-Name and Password fields blank
  8. Otherwise, enter your St. Lawrence University email address and password, and click Next

Please note that it may take a while for newly created security group memberships to be read by the Exchange Server. During this time, you may receive a message stating that you do not have permissions to access the mailbox or folder. If this persists for longer than a few hours, please contact the ODY Service Desk, or submit a Service Request.


For Mac

  1. In the toolbar, click Outlook, then click Preferences
  2. Click Accounts
  3. Click the + button, then click New Account...
  4. In the box that pops up, enter the desired email address and hit the Enter key.
  5. Click Not Office 365
  6. Click Exchange
  7. For Method, leave Username and Password selected
  8. For email address, confirm that is the desired email address.
  9. For DOMAIN\username, enter "stlawu\" followed by your SLU username
  10. For Password, enter your SLU password.
  11. For Server, enter ""
  12. Click "Add Account"


Article ID: 54858
Mon 6/4/18 11:47 AM
Thu 9/5/19 1:30 PM