Service Catalog

Categories (12)

Access, Accounts & Passwords

Information about SLU network accounts, and gaining access to University systems.

Departmental Services

Services provided by IT that are specific to individual departments.

Network, Wireless, & TV

Wireless, Cable and Network Jacks, VPN, Virtual Desktop.

Classroom, Lab, & Event Support

For all classroom EMERGENCIES, please call the ODY Service Desk at extension 5770, or (315) 229-5770.

Educational Technologies

Educational Technologists support the integration of technology in teaching, learning, and scholarship. We connect learning objectives with tools that foster advanced digital fluency, and partner with faculty in the design, planning, instruction, and assessment of digital projects in face-to-face, and online learning environments.

Ask us about: Lessons and rubrics with Sakai; Streaming films with Ensemble; Portfolios, websites, and blogging with WordPress; Text annotation with Perusall, Web conferencing with Zoom, Team collaboration with OneNote, Teams, and OneDrive; Lesson recording with Screencast-O-Matic; Formative assessment with iClicker and Poll Everywhere; Documentaries and PSAs with WeVideo, Final Cut, and Adobe Premiere; Animated Infographics with Powtoon; Podcasts with Audacity; Other digital narratives such as comic strips, timelines and story maps.

We are always exploring new technologies and strategies. This list is neither exhaustive nor prescriptive.

Computers, Devices, & Hardware Support

Click here for help with a broken device, to borrow hardware/equipment, or to request a move of technology equipment.

Software Support

Services related to software consultation, configuration, installation, & repair.

Email, Calendar, and Phone

• Email & Calendar
• Phone & Voicemail
• Collaboration tools

Print, Scan, Copy, and Fax

IT supports the printing, copying, and scanning needs on campus by providing and supporting the public copier units that are housed across campus, as well as the smaller departmental printers and fax machines. Our goal is ensure that copiers and printers are available and operational as often as possible, and to respond quickly and effectively to issues related to these devices by leveraging partnerships with our vendors as well as providing in-person support. The three types of printing devices that IT will support are copiers, departmental printers, and departmental fax machines.

Administrative Applications

The core systems or applications that support business processes at SLU.

Some of the supported systems include, but aren't limited to Colleague, Saints (SLU) Portal, APR 2.0, Report Manager, CROA, EMS, Residence, Advocate, SLUWire, NYAlert (Everbridge), ImageNow, TMA, Kronos, GLOAD, the Raiser's Edge, or SAINTS Legacy System

Web Support

• Directory updates
• Report broken links
• Web form assistance
• Website updates/changes (Content Management)

Registrar Services

Services related to the University Registrar's Office

Services (1)

Quickly Submit a Ticket

This general support request provides a way for faculty, staff and students to submit a support request for technology-related issues or problems through an easy-to-use form.