Microsoft Teams Office Phone Guide

Phone Setup and Adjustments

Click on one of the choices below to view the contents.

Initial Setup
  1. Tap Sign In.
  2. Tap “Email or Phone” under “Sign In”.
  3. Enter your SLU email address.
  4. Enter your SLU password.
  5. Complete the multi-factor authentication challenge.
  6. Tap and slide your finger to scroll downwards until you see “Activate this device admin app”.
  7. Tap Activate this device admin app.
  8. Your device will take a moment to register and verify.
  9. Tap Next three times.
  10. Tap Got it.
Set Your Phone's Time Zone
  1. Tap on your icon in the top left of the phone’s display.
  2. Tap Settings.
  3. Scroll to the bottom of the menu and tap Device settings.
  4. Tap Date & Time.
  5. Tap Select time zone.
  6. Scroll through the list and select your desired time zone.
Change Screen Brightness
  1. Tap on your icon in the top left of the phone’s display.
  2. Tap Settings.
  3. Scroll to the bottom of the menu and tap Device settings.
  4. Tap Display.
  5. Under Backlight, slide the bar left or right to choose your preferred level of brightness.
Change Phone Volume
  • The volume of your phone can be adjusted with the + and - buttons to the right side of the screen.

Making Calls and Call Controls

Click on one of the choices below to view the contents.

Making Calls with the Dial Pad
  1. Lift the handset from the base.
  2. Enter the phone number you would like to call.
  3. Either tap the Call button or wait 5 seconds and the call will begin automatically.
  4. To end the call, hang up the handset or press the “End call” button.
Calling Contacts from the Contact List
  1. Lift the handset from the base.
  2. Tap People.
  3. Tap on the “Search for people” text.
  4. Begin typing the name of the person you would like to call. St. Lawrence University faculty and staff will be suggested automatically.
  5. When you find the name of the person you would like to call, tap on their name.
    • You can repeat the process to call multiple people at once this way.
  6. When you have added all of the people you would like to join the call, tap the Phone button next to the list of names.
    1. You can remove a name by tapping on the list and using the backspace button to erase the specified name.
Switch to Speaker Phone
  • Tap the speaker phone button (🔊) to the right of the screen to use speaker phone.
  • Lift the handset from the base OR tap the speaker phone button again to return to using the handset.
Place a Call on Hold
  • While in a call, tap the Hold button to put the call on hold.
  • Tap the Resume button to resume the call.
Mute your Microphone
  • To mute yourself in a call, tap the Mic button. Your mic will switch to saying “Mic off”.
  • Tap the button again to unmute yourself. Your mic will will switch to saying "Mic on".
Use the Dial Pad During a Call
  1. While in a call, tap More.
  2. Tap Dial pad.
Transfer a Call
  1. While in a call, tap Transfer.
  2. You will have two options, Transfer or Consult then transfer.
    • Transfer will simply send the person(s) to whom you are speaking to another recipient to take the call for you.
    • Consult then transfer will allow you to speak with the person you intend to transfer the call to, and from there will have options to complete the transfer or return to the original call.
  3. Enter the phone number or name of the person to whom you want to transfer the call, then tap their name/number when it appears.
  4. Tap Transfer/Chat.
Turn on Live Captions
  1. While in a call, tap More.
  2. Tap Turn on Live Captions.
  3. After a few moments, live captions will appear on the phone's screen.

Voice Mail

Click on one of the choices below to view the contents.

Listen to Voice Mail Messages
  1. Tap the Voicemail button.
    1. This will play your voicemails through the speaker phone. If you would like to listen to the voicemail using your handset, first lift the handset to your ear, then tap the Back button at the top left of the screen to return to the home menu.
  2. Scroll through the list of voicemails and tap on the one you would like to listen to.
  3. Tap the Play button (▶️) to listen to the voicemail.
Delete Voice Mail Messages
  1. Tap the Voicemail button.
  2. Scroll through the list of voicemails and tap on the one you would like to delete.
  3. Tap the Delete button (🗑️).
  4. Tap DELETE.
Return Calls from Voice Mail
  1. Tap the Voicemail button.
    1. This will initiate your call through the speaker phone. If you would like to listen to use your handset, first lift the handset to your ear, then tap the Back button at the top left of the screen to return to the home menu.
  2. Scroll through the list of voicemails and tap on the one you want to return.
  3. Tap the Call button (📞). Your call will begin immediately.
Change Your Voicemail Message
Print Article

Details

Article ID: 163451
Created
Wed 8/7/24 11:56 AM
Modified
Wed 8/7/24 3:50 PM