Assign and Manage Delegates in Skype for Business

Please Note

These instructions are only applicable to the Windows version of Skype for Business.

Assign a Delegate

  1. In Skype for Business, click on the Options button (the button in the top right that looks like a gear).
  2. Click Call Forwarding in the list on the left.
  3. Click Edit my delegate members.
  4. In the window that pops up, click Add.
  5. Search for the person you want to answer your calls and click on them to highlight their name.
  6. Click OK.
  7. In the "Call Forwarding - Delegates" window, click OK.
  8. In the "Skype for Business - Options" window, click OK.

Remove a Delegate

  1. In Skype for Business, click on the Options button (the button in the top right that looks like a gear).
  2. Click Call Forwarding in the list on the left.
  3. Click Edit my delegate members.
  4. In the window that pops up, under "Receive Calls", click on the name of the person you wish to remove as a delegate.
  5. Click Remove.
  6. Click OK.
  7. In the "Call Forwarding - Delegates" window, click OK.
  8. In the "Skype for Business - Options" window, click OK.

Change when your Delegates will see your Phone Ringing

  1. In Skype for Business, click on the Options button (the button in the top right that looks like a gear).
  2. Click Call Forwarding in the list on the left.
  3. Under "Your current call forwarding settings", to the right of "These settings will apply", you can click the blue text listed.
  4. In the window that pops up, choose "All the time" or "During work hours set in Outlook".
  5. Click Ok.
  6. Click Edit my delegate members.
  7. In the drop-down menu next to "Ring your delegates after this many seconds", choose the length of time you wish to set.
  8. Click OK.
  9. In the "Call Forwarding - Delegates" window, click OK.
  10. In the "Skype for Business - Options" window, click OK.

Additional Information

For more information about acting as a delegate, visit the official Microsoft documentation here: https://support.microsoft.com/en-us/office/act-as-a-delegate-or-delegator-in-skype-for-business-16bb9209-a0ab-4005-94b1-fb2e99c85e84

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