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If you cannot hear the other person(s) in your calls or they cannot hear you, try changing your sound devices by following the instructions listed here.

Instructions for how to sign into the Skype for Business app on Windows and MacOS.

Instructions for how to sign in to Skype for Business on mobile devices.

Instructions for how to change your settings for phone delegates.

Instructions for how to place a call on hold and transfer a call in Skype for Business.

Instructions for how to make a phone call using all versions of the Skype for Business app.

Instructions for how to install Skype for Business on an iOS or Android mobile device.

Instructions for how to install Skype for Business on a Mac computer.