Step-by-Step Instructions for Password Reset

Step-by-Step Instructions

1. Navigate to the Microsoft password reset page by clicking the link above or by visiting https://passwordreset.microsoftonline.com.
   • 
2. In the "User ID" field, enter your St. Lawrence email address.
3. Fill out the Capcha.
4. Click Next.
5. Choose whether you'd like to have the security code sent via a call or text to your personal cell phone, or emailed to your secondary email.
   • If your cell phone or personal email are not listed, please visit the "Registering Password Reset Information" article on the right side of this page.
   • 
6. Click Email/Text/Call.
7. The code will be momentarily sent either to your phone or your secondary email. Enter the security code in the box to the right.
8. Enter a new password of your choosing in the "New password" field. The password must follow the guidelines listed below.
9. Re-type your new password into the "Confirm new password" field. 
10. Click Next.
11. Upon entering and confirming a password that meets the requirements, a notification will be sent to both your St. Lawrence and alternate e-mail address. You'll then be able to use this password to access all St. Lawrence network resources.

Password Guidelines

Remember that a new password must meet the Password Guidelines:

• Must be minimum of 16 characters (Minimum of 16 characters takes effect on 1/5/2023)
• Cannot exceed maximum length of 128 characters
• Cannot contain your network user name or parts of your full name that exceed two consecutive characters
• Cannot be the same as a previously used Password.
• Cannot include any of the following characters:  ; : ' " , <. > / ?
• Must contain characters from at least three of the following four categories...
  • Upper Case (A through Z)
  • Lower Case (a through z)
  • Number (0 through 9)
  • Non-alphabetic Character