Step-by-Step Instructions for Password Reset

Step-by-Step Instructions

  1. Navigate to the Microsoft password reset page by clicking the link above or by visiting
  2. In the "User ID" field, enter your St. Lawrence email address.
  3. Fill out the Capcha.
  4. Click Next.
  5. Choose whether you'd like to have the security code sent via a call or text to your personal cell phone, or emailed to your secondary email.
    • If your cell phone or personal email are not listed, please visit the "Registering Password Reset Information" article on the right side of this page.
  6. Click Email/Text/Call.
  7. The code will be momentarily sent either to your phone or your secondary email. Enter the security code in the box to the right.
  8. Enter a new password of your choosing in the "New password" field. The password must follow the guidelines listed below.
  9. Re-type your new password into the "Confirm new password" field. 
  10. Click Next.
  11. Upon entering and confirming a password that meets the requirements, a notification will be sent to both your St. Lawrence and alternate e-mail address. You'll then be able to use this password to access all St. Lawrence network resources.

Password Guidelines

Remember that a new password must meet the Password Guidelines:

  • Must be minimum of 16 characters (Minimum of 16 characters takes effect on 1/5/2023)
  • Cannot exceed maximum length of 128 characters
  • Cannot contain your network user name or parts of your full name that exceed two consecutive characters
  • Cannot be the same as a previously used Password.
  • Cannot include any of the following characters:  ; : ' " , <. > / ?
  • Must contain characters from at least three of the following four categories...
    • Upper Case (A through Z)
    • Lower Case (a through z)
    • Number (0 through 9)
    • Non-alphabetic Character



Article ID: 55099
Wed 6/6/18 2:35 PM
Wed 1/4/23 8:24 AM

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