Step-by-Step Instructions for Password Reset

Step-by-Step Instructions

  1. Navigate to the Microsoft password reset page by clicking the link above or by visiting https://passwordreset.microsoftonline.com.
  2. In the "User ID" field, enter your St. Lawrence email address.
  3. Fill out the Capcha.
  4. Click Next.
  5. Choose whether you'd like to have the security code sent via a call or text to your personal cell phone, or emailed to your secondary email.
    • If your cell phone or personal email are not listed, please visit the "Registering Password Reset Information" article on the right side of this page.
  6. Click Email/Text/Call.
  7. The code will be momentarily sent either to your phone or your secondary email. Enter the security code in the box to the right.
  8. Enter a new password of your choosing in the "New password" field. The password must follow the guidelines listed below.
  9. Re-type your new password into the "Confirm new password" field. 
  10. Click Next.
  11. Upon entering and confirming a password that meets the requirements, a notification will be sent to both your St. Lawrence and alternate e-mail address. You'll then be able to use this password to access all St. Lawrence network resources.

Password Guidelines

Remember that a new password must meet the Password Guidelines:

  • Must be minimum of 8 characters
  • Cannot exceed maximum length of 128 characters
  • Cannot contain your network user name or parts of your full name that exceed two consecutive characters
  • Cannot be the same as a previously used Password.
  • Cannot include any of the following characters:  ; : ' " , <. > / ?
  • Must contain characters from at least three of the following four categories...
    • Upper Case (A through Z)
    • Lower Case (a through z)
    • Number (0 through 9)
    • Non-alphabetic Character

 

Details

Article ID: 55099
Created
Wed 6/6/18 2:35 PM
Modified
Mon 4/20/20 3:27 PM