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Instructions
Click on one of the choices below to view the contents.
New Outlook for Windows, Office 365
- Right-click on your email account in the side viewing pane.
- Click Add shared folder or mailbox.
- Type the name of your shared account and click Add.
- Restart outlook.
Legacy Outlook for Windows, Office 365
- Select the File tab
- Click Account Settings in the drop-down menu
- Click Account Settings
- Click on your email
- Click Change...
- Click More Settings
- Click Advanced
- Click Add...
- Enter the name of your shared mail account
- Click Ok
- Click Apply
- Click Ok
- Click the X to close Exchange Account Settings
- Click Close
- Restart Outlook
Outlook for Windows, Office 2016
- Select the File tab
- Click Account Settings in the drop-down menu
- Click Account Settings
- Click New...
- Enter the email address of the generic (shared) account in the email address field
- Click Connect
- If the computer is on the St. Lawrence University Domain, you may leave the User-Name and Password fields blank
- Otherwise, enter your St. Lawrence University email address and password, and click Next
- Restart Outlook
Please note that it may take a while for newly created security group memberships to be read by the Exchange Server. During this time, you may receive a message stating that you do not have permissions to access the mailbox or folder. If this persists for longer than a few hours, please contact the IT Helpdesk, or submit a Service Request.
Legacy Outlook for Mac
- In the toolbar, click Outlook, then click Preferences
- Click Accounts
- Click the + button, then click New Account...
- In the box that pops up, enter the desired email address and hit the Enter key.
- Click Not Office 365
- Click Exchange
- For Method, leave Username and Password selected
- For email address, confirm that is the desired email address.
- For DOMAIN\username, enter "stlawu\" followed by your SLU username
- For Password, enter your SLU password.
- For Server, enter "mail.stlawu.edu"
- Click "Add Account"
- Restart Outlook
New Outlook for Mac
- In the toolbar, click Outlook, then click Settings.
- Click Accounts.
- Click the + button, then click Open Shared Mailbox...
- Type the name of your shared account and then click add.
- Restart outlook.