Adding a Shared Email Account to Outlook

Summary

If you have been granted access to a generic (or shared access) email account by a Systems Administrator, you can add the account to your Microsoft Outlook client by following the steps below.

Body

Instructions

Click on one of the choices below to view the contents.

New Outlook for Windows, Office 365
  1. Right-click on your email account in the side viewing pane.
  2. Click Add shared folder or mailbox.
  3. Type the name of your shared account and click Add.
  4. Restart outlook.
Legacy Outlook for Windows, Office 365 
  1. Select the File tab
  2. Click Account Settings in the drop-down menu
  3. Click Account Settings
  4. Click on your email
  5. Click Change...
  6. Click More Settings
  7. Click Advanced
  8. Click Add...
  9. Enter the name of your shared mail account
  10. Click Ok
  11. Click Apply
  12. Click Ok
  13. Click the to close Exchange Account Settings
  14. Click Close
  15. Restart Outlook
Outlook for Windows, Office 2016
  1. Select the File tab
  2. Click Account Settings in the drop-down menu
  3. Click Account Settings
  4. Click New...
  5. Enter the email address of the generic (shared) account in the email address field
  6. Click Connect
  7. If the computer is on the St. Lawrence University Domain, you may leave the User-Name and Password fields blank
  8. Otherwise, enter your St. Lawrence University email address and password, and click Next
  9. Restart Outlook

Please note that it may take a while for newly created security group memberships to be read by the Exchange Server. During this time, you may receive a message stating that you do not have permissions to access the mailbox or folder. If this persists for longer than a few hours, please contact the IT Helpdesk, or submit a Service Request.

Legacy Outlook for Mac
  1. In the toolbar, click Outlook, then click Preferences
  2. Click Accounts
  3. Click the + button, then click New Account...
  4. In the box that pops up, enter the desired email address and hit the Enter key.
  5. Click Not Office 365
  6. Click Exchange
  7. For Method, leave Username and Password selected
  8. For email address, confirm that is the desired email address.
  9. For DOMAIN\username, enter "stlawu\" followed by your SLU username
  10. For Password, enter your SLU password.
  11. For Server, enter "mail.stlawu.edu"
  12. Click "Add Account"
  13. Restart Outlook
New Outlook for Mac
  1. In the toolbar, click Outlook, then click Settings.
  2. Click Accounts. 
  3. Click the + button, then click Open Shared Mailbox...
  4. Type the name of your shared account and then click add
  5. Restart outlook. 

 

Details

Details

Article ID: 54858
Created
Mon 6/4/18 11:47 AM
Modified
Thu 9/5/24 12:48 PM