Services A-Z (147)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Access Provisioning - Existing User

Request access to shared drives, inclusion in departmental email, etc.

Access Provisioning - New Employee

Request access for employees here.

Account Provisioning - New Employee

Submit a request to create a SLU network account for a new faculty or staff member.

Account Provisioning - Offboarding

Additional Technology Setup

Request support related to setting up office technology equipment in your current office space.

If you are looking to move your office technology setup, please select the service titled "Office Technology Move" above.

Addressing of Campus Mail

How to address campus mail to ensure timely delivery.

Advocate: Report Outage

Use this option if you believe there is a system wide issue

Advocate: Request Security Modification

Request new, change existing, or remove access to Advocate

Advocate: Request Support

Request support or report an issue you experience when using Advocate.

Anti-Virus Protection for Microsoft Windows

Information regarding virus protection on Windows computers.

APR 2.0: Report Outage

Use this option if you believe there is a system wide issue

APR 2.0: Request Security Modification

Request new, change existing, or remove access to APR 2.0

APR 2.0: Request Support

Request support or report an issue you are experiencing while using APR 2.0

B

Backups & Recovery Disks

Information about backing up your data and having a recovery plan.

Bulk Mailings

Mailings of 200 pieces or more.

C

Cable Jack Repair

Get help with a broken cable jack.

Cable TV Channel Listing

Information regarding channel listings on campus cable TV.

Classroom & Lab Easy Button

This service is for quickly reporting classroom problems using the easy button on the desktop.

Clearpass

Connect smart devices to the SLU Network.

Colleague: Report Outage

Use this option if you believe there is a system wide issue

Colleague: Request Security Modification

Request new, change existing, or remove access to Colleague.

Colleague: Request Support

Request support or report an issue you are experiencing while using Colleague.

Compromised Accounts

Information about what to do if your account has been compromised.

Conference Bridge

Information about requesting a conference bridge.

Configure SLU Public Printing on Your Device

Information about configuring SLU Public Printing on laptops, phones, and tablets.

Content Management (Web)

Information about managing content for St. Lawrence University websites in Drupal.

Copier Repair

Request support of a university copier.

Copyright Best Practices

Consider these copyright compliance “best practices” when making readings available to your students…

Course Evaluations

D

Defective Device/Device Replacement

Request replacement of a university owned device (mouse, keyboard, etc).

Device Repair

Request repair of a university owned device.

Disk Encryption

Information about disk encryption.

Distribution Groups & Listservs - Add People or Create New List

Information regarding Exchange Distribution Groups and other mailing lists.

Distribution Groups & Listservs - Remove Person

Submit a request to remove a specific user from an e-mail distribution group.

E

Electronic Waste Disposal

St. Lawrence University will work with our partners to properly dispose of electronic waste.

EMS: Report Outage

Use this option if you believe there is a system wide issue

EMS: Request Room Configuration Changes

Request room configuration changes that need to be updated in EMS and Colleague

EMS: Request Support

Request support or report an issue you are experiencing while using EMS.

EMS: Room Approver Access

Request the ability to approve incoming room reservation requests for rooms managed by your department.

Event Support

Information about technology support for events.

Exchange (Outlook) Calendar

Information about your work or school Exchange (Outlook) calendar

Exchange Student Setup

Request to have the incoming exchange students for the upcoming term be given access to all student admin systems

F

Faxing

Request support of fax services.

Feedback or Suggestions

Please feel free to provide feedback or suggestions to IT.

First Class Mail

G

General Request

This general support request provides a way for faculty, staff and students to submit a support request for technology-related issues without perusing the service catalog.

GLOAD: Request Security Modification

GLOAD: Request Support

Request support or report an issue you are experiencing while using GLOAD

H

Handshake: Report Outage

High Performance Computing

Computer Science and Biology department's shared high performance compute cluster.

I

INOW: Report Outage

Use this option if you believe there is a system wide issue

INOW: Request Security Modification

Request new, change existing, or remove access to ImageNow

INOW: Request Support

Request support or report an issue you are experiencing while using ImageNow

K

Kronos: Report Outage

Use this option if you believe there is a system wide issue

Kronos: Request Support

Request support or report an issue you experience when using Kronos

L

Library System Support

Get support for problems using library systems.

M

Mailbox Combination & Opening Instruction

Information on where to get your campus mailbox combination and how to open your campus mailbox.

Merit: Report Outage

Microsoft OneDrive

Microsoft OneDrive is a personal document library intended for storing and organizing your documents and other files. You can access OneDrive anywhere, and use it to share files with others both within and outside of the University. You may store up to 1TB with OneDrive, and you'll maintain access as long as you have an active St. Lawrence University network account.

N

Network Drive Audit

Conduct an audit of users & access for a particular network drive.

Network Drive Configuration and Access

Create a new network drive path/folder.
Permit or request access to a network drive path/folder.

Network Password Set/Reset

Set or reset your SLU Network password.

New Website

Request a new page for the SLU Website.

NYAlert: Account Configuration

Request the ability to send notifications through NYAlert

NYAlert: Report Outage

Use this option if you believe there is a system wide issue

NYAlert: Request Support

Report an issue with receiving notifications

O

Office Technology Move

Submit a request to have office technology (phone, computer, monitor, etc.) moved from one location to another.

Online Technology Training (VTC)

In VTC, all faculty, staff, and student members of the SLU community have access to a library of over 900 courses on a wide range of technology topics.

Ordering Supplies for SLU Public Printing Copiers and Printers

Information about ordering and receiving supplies for SLU Public Printing copiers and printers.

P

Peripheral Device & Other Technology Purchases

Information about purchasing other equipment such as monitors and peripheral devices.

Personal Device Software Installation

St. Lawrence provides some software and applications that can be installed on your personal device. Click here for more information.

Poster Printing

Learn about printing large items such as posters for class.

Printer Repair

Request service or repair of a university printer.

Printing Help

Request support of a printing problem.

Public Computer Lab Software

Information about software on public lab computers.

Purchasing Computers with Startup or Grant Funds

Information about purchasing additional computers with startup funds.

Purchasing Stamps

How and where to purchase stamps.

Q

Qualtrics

Web forms and surveys for academic research.

R

Raiser's Edge: Report Outage

Report the inability to connect to the system or service

Removing Malware

Information about Malware and removing it from your computer.

Report a Classroom or Lab Technology Issue

Report problems with classroom technology.

Report a Software Problem

Click here if you are having a problem with software on your device.

Reporting: Report Outage

Use this option if you believe there is a system wide issue

Reporting: Request Change to Existing Report

Request a modification to an existing report; new field, column re-order, new variable, etc.

Reporting: Request Data Modification

Request a new data field or modification to existing field.

Reporting: Request Report Move

Request that a report be moved from Test to Production.

Reporting: Request Security Modification

Request new, change existing, or remove access to CROA or Report Manager.

Reporting: Request Support

Request generic support for Report Manager or CROA.
Request help with an existing report.
Report an issue with Report Manager or CROA.

Request a Refund for a Failed Print Job

Learn how to request a refund for a failed print job.

Request Access

Request access to one or more administrative systems.

Request Adjustment to Payroll Calendar

Request Advisor/Inquiry Access in APR 2.0

Request Class Schedule/Classroom Data File

Request that IT generate a a Class Schedule/Classroom Data File

Request Consultation, Training, or Workshop

Request a technology consultation with our Educational Technologies group.

Request Ensemble Broadcast

Our video system delivers VHS and DVD video as streamed broadcasts over our network. Students can view video at their convenience on any computer connected to our network.

Request NSC File Generation

Request Operator Status in Colleague

Request Orphan Lab Report

Request Parent Plus Loan Provision

Request that a student's parent be provisioned in Colleague for a PLUS loan

Request Sakai Data Feed Change

Request the data feed to Sakai be changed to the upcoming semester

Request Sierra Data File

Request that IT generate a Sierra Data File

Request Software Consultation

Make a request for software to be installed for class use. This service request is intended to be able to ask for new software to be installed that may not already be present, rather than updating any software that is already installed.

Request Student Account Configuration

Request System Support

Request support or report an issue you are experiencing while using Reeher, BBNC, Janrain, TRE, or TRE Sync

Request Technology Equipment

Submit a request to borrow technology equipment.

Request to Code as FAC in Colleague

Request WTE Security Modification

Request Web Time Entry Access or Approver Status

Residence: Report Outage

Use this option if you believe there is a system wide issue

Residence: Request Security Modification

Request new, change existing, or remove access to Residence

Residence: Request Support

Request support or report an issue you are experiencing while using Residence

Returning Student

Use this service to request that a student's account be reactivated or if there has been a change to their anticipated graduation date

RStudio

Code editor, debugging tools, and visualizations for R.

S

SAINTS (SLU) Portal: Report Outage

Use this option if you believe there is a system wide issue

SAINTS (SLU) Portal: Request Security Modification

Request new, change existing, or remove access to SAINTS

SAINTS (SLU) Portal: Request Support

Request support or report an issue you are experiencing while using SAINTS

SAINTS Legacy: Report Outage

Use this option if you believe there is a system wide issue

SAINTS Legacy: Request Security Modification

Request new, change existing, or remove access to SAINTS Legacy System

SAINTS Legacy: Request Support

Request support or report an issue you are experiencing while using SAINTS Legacy System

Sakai

Sakai is the primary learning and course management software at St. Lawrence University

Scanning

Request support of scanning services.

Scratch Drive Configuration

This drive is used by the arts and music departments for projects.

Sending Mail and/or Packages

Sending Mail, Student Organization Mailings

Shared, Generic, or Departmental Email Addresses and Calendars

Information about shared and generic email accounts and calendars for departments and organizations.

SLU Email Account

Information about your St. Lawrence email account.

SLU Public Printing - Overview, Printing Quotas, Cost, and Billing

Information regarding cost of printing and billing policies and procedures.

SLUWire: Report Outage

Use this option if you believe there is a system wide issue

SLUWire: Request Security Modification

Request new, change existing, or remove access to SLUWire.

SLUWire: Request Support

Request support or report an issue you are experiencing while using SLUWire.

Standard Non-profit Mail

Details and criteria for receiving the University discount on standard non-profit mailing.

Student Computer Repair

St. Lawrence University provides free personal computer support and repair for all current students. Click for more information.

Student Response Technologies

Add an interactive component to your class with iClicker, TurningPoint, Poll Everywhere or wireless quiz buzzers.

Submit a Print Request

Due to extremely high volumes, jobs may be delayed. If your print job is urgent please call Office Services at ext. 5891 for an approximate completion date. At this time no personal jobs are being accepted.

Thank You,
-Olga Grant
Manager of Office Services

Suspected Spam or Phishing Attempt

What to do when a network account is suspected of being compromised/hacked/phished.

T

TerraDotta: Request Support

U

University Computer Repair

Click here for more information about getting a University laptop, desktop, tablet or connected device repaired.

University Computer Replacement Information

Information about Laptop and Desktop replacement and deployment.

University Computer Software Installation

Click here for information about installing software on University office computers.

University Copier Locations

Copiers are stationed at various locations across campus. These copier serve as SLU Public Printing stations where student, faculty, and staff can print jobs from their printing queue, scan documents, or make copies.

University Phone or Voicemail Issue

University Phone or Voicemail Setup

V

Virtual Desktop (VDI)

Information about SLU Windows Virtual Desktop.

VPN

Information about connecting to campus resources from off campus using VPN (Virtual Private Network).

W

Web Applications: Request Support

Request support or report an issue you are experiencing while using one of the following web applications: Course Evaluations, Instructional Resources, Door Code Generator, or Travel Services

Wireless Internet

Information about connecting to SLU wireless networks.

WordPress

Faculty, staff and students can create their own online presence for teaching and scholarship with the content management system and blogging platform, WordPress.

Z

Zoom for Web Conferencing

Zoom is available to all St. Lawrence faculty, staff and students for hosting web conferences. To host a meeting, sign in with your St. Lawrence email address and network password at https://stlawu.zoom.us