Services A-Z (75)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Access to SLU Resources

Request access to departmental email, listserves etc.

Addressing of Campus Mail

How to address campus mail to ensure timely delivery.

B

Backups & Recovery Disks

Information about backing up your data and having a recovery plan.

Borrow (Loan) Technology Equipment

Submit a request to borrow technology equipment.

Bulk Mailings

Mailings of 200 pieces or more.

C

Cable Jack Repair

Get help with a broken cable jack.

Clearpass

Connect smart devices to the SLU Network.

Compromised Accounts

Information about what to do if your account has been compromised.

Conference Bridge

Information about requesting a conference bridge.

Consultation, Training, or Workshop

Use this form to contact Educational Technologies staff with questions or to request a technology consultation.

Content Management (Web)

Information about managing content for St. Lawrence University websites in Drupal.

Copyright Best Practices

Consider these copyright compliance “best practices” when making readings available to your students…

Course Evaluations

E

Electronic Waste Disposal

St. Lawrence University will work with our partners to properly dispose of electronic waste.

Email, Calendar, or Phone Support

Request help or support regarding your St. Lawrence email account, calendar, or phone

EMS: Request Room Configuration Changes

Request room configuration changes that need to be updated in EMS and Colleague

Ensemble Broadcast

Use this form to submit a request to stream a film for class. Our video system delivers VHS and DVD video as streamed broadcasts over our network. Students can view video at their convenience on any computer connected to our network.

Event Support

Information about technology support for events.

Exchange Student Setup

Request to have the incoming exchange students for the upcoming term be given access to all student admin systems

F

Feedback or Suggestions

Please feel free to provide feedback or suggestions to IT.

First Class Mail

H

High Performance Computing

Computer Science and Biology department's shared high performance compute cluster.

L

Library System Support

Get support for problems using library systems.

M

Mailbox Combination & Opening Instruction

Information on where to get your campus mailbox combination and how to open your campus mailbox.

Microsoft OneDrive

Microsoft OneDrive is a personal document library intended for storing and organizing your documents and other files. You can access OneDrive anywhere, and use it to share files with others both within and outside of the University. You may store up to 1TB with OneDrive, and you'll maintain access as long as you have an active St. Lawrence University network account.

N

Network Drive Configuration & Access

Create a new network drive path/folder.
Permit or request access to a network drive path/folder.

Network Password Set/Reset

Set or reset your SLU Network password.

New Website Creation

Request a new page for the SLU Website.

O

Office Technology Move/Setup

Submit a request to have office technology (phone, computer, monitor, etc.) set up or moved from one location to another.

Online Technology Training (VTC)

Use this form to submit a request for a VTC account. In VTC, all faculty, staff, and student members of the SLU community have access to a library of over 900 courses on a wide range of technology topics.

Ordering Supplies for SLU Public Printing Copiers and Printers

Information about ordering and receiving supplies for SLU Public Printing copiers and printers.

P

Poster Printing

Learn about printing large items such as posters for class.

Printer & Copier Repair

Request service or repair of a university printer or copier.

Purchasing New Technology

Information about purchasing additional computers with startup funds.

Purchasing Stamps

How and where to purchase stamps.

Q

Qualtrics

Web forms and surveys for academic research.

Quickly Submit a Ticket

This general support request provides a way for faculty, staff and students to submit a support request for technology-related issues or problems through an easy-to-use form.

R

Removing Malware

Information about Malware and removing it from your computer.

Report a Classroom or Lab Technology Issue

Report problems with classroom technology.

Report a Software Problem

Click here if you are having a problem with software on your device.

Report Outage

Use this option if you believe there is a system wide issue

Reporting: Request Report Move, Change or Data Modification

Request that a report from CROA, Report Manager, or Synoptix be moved, changed, or has data modified

Request Advisor/Inquiry Access in APR 2.0

Request Class Schedule/Classroom Data File

Request that IT generate a a Class Schedule/Classroom Data File

Request NSC File Generation

Request Operator Status in Colleague

Request Orphan Lab Report

Request Parent Plus Loan Provision

Request that a student's parent be provisioned in Colleague for a PLUS loan

Request Sakai Data Feed Change

Request the data feed to Sakai be changed to the upcoming semester

Request Security Modification

Request new, change existing, or remove access to one or more of the Administrative systems used on campus

Request Sierra Data File

Request that IT generate a Sierra Data File

Request Student Account Configuration

Request Support

Request support or report an issue you are experiencing while using a campus Administrative system

Request to Code as FAC in Colleague

Request WTE Security Modification

Request Web Time Entry Access or Approver Status

Returning Student

Use this service to request that a student's account be reactivated or if there has been a change to their anticipated graduation date

RStudio

Code editor, debugging tools, and visualizations for R.

S

Sakai

Use this form to submit all questions and issues relating to Sakai. Sakai is our primary learning and course management software.

Scanning,copying, fax, and print support

Use this service if you need help with printing, scanning, faxing, or copying.

Sending Mail and/or Packages

Sending Mail, Student Organization Mailings

Software Consultation

Make a request for software to be installed for class use. This service request is intended to be able to ask for new software to be installed that may not already be present, rather than updating any software that is already installed.

Software Installation

Request assistance with the installation of new applications or software here.

Standard Non-profit Mail

Details and criteria for receiving the University discount on standard non-profit mailing.

Student Computer Repair

St. Lawrence University provides free personal computer support and repair for all current students. Click for more information.

Student Response Technologies

Add an interactive component to your class with iClicker, TurningPoint, Poll Everywhere or wireless quiz buzzers.

Submit a Print Request

Due to extremely high volumes, jobs may be delayed. If your print job is urgent please call Office Services at ext. 5891 for an approximate completion date. At this time no personal jobs are being accepted.

Thank You,
-Olga Grant
Manager of Office Services

U

University Computer Replacement Information

Information about Laptop and Desktop replacement and deployment.

University Copier Locations

Copiers are stationed at various locations across campus. These copier serve as SLU Public Printing stations where student, faculty, and staff can print jobs from their printing queue, scan documents, or make copies.

University Phone or Voicemail Setup

University Technology Repair (Computers, Devices, & Peripherals)

Request repair of a university owned device.

V

Virtual Desktop (VDI)

Information about SLU Windows Virtual Desktop.

VPN

Information about connecting to campus resources from off campus using VPN (Virtual Private Network).

W

Wireless Internet

Information about connecting to SLU wireless networks.

WordPress

Faculty, staff and students can create their own online presence for teaching and scholarship with the content management system and blogging platform, WordPress.

Z

Zoom for Web Conferencing

Zoom is available to all St. Lawrence faculty, staff and students for hosting web conferences. To host a meeting, sign in with your St. Lawrence email address and network password at https://stlawu.zoom.us