Call Forwarding (NEC and Polycom Phones)

Overview

NEC Phone Call Forwarding

Forward Incoming Calls to VOICEMAIL (No Answer)

• Dial *3, listen for three beeps
• Dial 5050, listen for three beeps
• Hang up
• To cancel forwarding, dial #3, listen for three beeps and then hang up

Forward Incoming Calls to ON-CAMPUS Number (No Answer)

• Cancel voicemail forwarding first (Step 4 above)
• Dial *3, listen for three beeps
• Dial the four digit extension desired to forward the call to
• Hang up
• To cancel forwarding, dial #3, listen for three beeps and then hang up

Forward Incoming Calls to VOICEMAIL (Line is Busy)

• Dial *2, listen for three beeps
• Dial 5050, listen for three beeps
• Hang up
• To cancel forwarding, dial #2, listen for three beeps and then hang up

Forward All Incoming Calls to Either ON-CAMPUS Number or VOICEMAIL

• Dial *1, listen for three beeps
• Dial 5050 for voicemail, or dial four digit extension for on-campus
• Listen for three beeps and then hang up

Polycom Phone Call Forwarding

Forward Incoming Calls to VOICEMAIL

• Press the Menu button
• Select Call Forwarding
• Press Forward to Voicemail
• Press OK

Forward Incoming Calls to a Different Number

• Press the Menu button
• Select Call Forwarding
• Press Forward to a contact or any phone number
• Enter the desired four digit extension for on-campus forwarding, or ten digit number for off-campus forwarding

Forward Incoming Calls to User's Personal Cell Phone Number

There are two ways to do this:

1. Follow the method above by entering user's personal cell phone number in step 4
2. Through the Polycom client (Skype for Business)

Skype for Business Polycom Client:

• User should open Skype for Business on their computer
• Click Options
• Click Phones
• Click on Mobile Phone and enter the ten digits for user's cell phone number
• Click OK
• Check the box Include in my contact card
• Click OK
• Now, press the Menu button on the Polycom phone
• Press Call Forwarding
• Press Forward to one of my numbers
• Select user's cell phone number
• Press OK