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What is the Problem?
Under certain circumstances, a Polycom phone may only ring once for an incoming call. This is caused by the Ring Splash feature. Ring Splash is designed to ring only once while a call is inbound. Changing the Ring Type will enable the phone to ring for the full duration.
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- On your Polycom Phone, press the Home button.
- Select Settings.
- For non-touch screen phones, use the circular button with arrows in the cardinal directions to move the selection, then press the button in the center to choose your selection.
- For touch screen phones, tap on the buttons directly.
- Select Basic.
- Select Ring Type.
- Set the Ring Type. Choose any ring EXCEPT Ring Splash.